Square One Relocations

Square One Relocations

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Mon-fri: 08:00—19:00; sat: 08:00—14:00
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Reviews about Square One Relocations

4.6
  /  35 ratings
All reviews 36
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  • Mike Woolf 8 March 2022, 12:29 am via Google
    Comment
    Marius was really responsive before the move day, liaising with the agents in the Philippines. He went out of his way to help us. The actual move was incredibly quick. Would definitely recommend and will be using square one again
    • Company's official reply 8 March 2022, 1:44 am via Google
      Good evening,

      We thank you for the opportunity to assist with your relocation to London.

      Best regards from the entire team @ Square One Relocations
  • tyrone k 7 March 2022, 6:32 pm via Google
    Comment
    Collection & Delivery of household goods. Marius is super helpful and went above and beyond to assist and support us during a stressful international move.
    • Company's official reply 8 March 2022, 1:45 am via Google
      Good evening,

      We thank you for the opportunity to assist with your relocation from South Africa to the UK.

      Best regards from the entire team @ Square One Relocations
  • Kim Bell 7 March 2022, 6:15 pm via Google
    Comment
    As you have stated in the below message. Due to Covid you have been having problems with shipments to Australia.
    Your manager instructed me to read the terms and conditions.
    Please be advised under contract law both parties are legally obligated to reveal all relevant information. Your company failed to disclose you were experiencing problems with shipping to Australia. Had you disclosed this information I would not have signed the terms and conditions. These exist so both parties understand
    – show
    • Company's official reply 7 March 2022, 4:46 pm via Google
      We are very sorry for the inconvenience caused but the COVID situation which made shipping to Australia very difficult in the last 2 years. As agreed we will return the shipment to Plymouth this week free of charge.

      The communication matter was raised to our management for proper training with our consultants in order to avoid these kind of situations in the future.

      Best regards
  • William Morris 16 January 2022, 5:08 pm via Google
    Comment
    Best price + service overall. I used them to ship all my things from the UAE to UK and everything arrived perfectly without delay or damage. I got the best competitive prices and excellent communications / services all the time. I was able to plan my life / journeys while waiting for the shipment to arrive and they were also able to accommodate all my needs and requirements to cater for unforeseeable changes. I will definitely use them again in future and will recommend them to everything I know – show
    • Company's official reply 16 January 2022, 11:04 pm via Google
      Good evening,

      We thank you for the opportunity to assist with your relocation and we wish you all the best for 2022.

      Best regards from the entire team @ Square One
  • Bryce Butterworth 12 January 2022, 5:42 am via Google
    Comment
    The company provides good services at a competitive rate. I would recommend them highly. All furniture and items arrived in good condition and with only little signs they had been relocated from London to Melbourne.
    • Company's official reply 12 January 2022, 11:02 am via Google
      Good morning,

      We thank you for the opportunity to assist you with the relocation from the UK to Australia and we are happy all went well.

      Best regards
  • S LM 10 January 2022, 2:38 am via Google
    Comment
    Square One did a fantastic job with my move! They are reliable, professional and very efficient. They took all of the stress out of my move and I couldn't be happier.
    • Company's official reply 10 January 2022, 6:49 pm via Google
      Many thanks for your kind review, we wish you all the best
  • Mitchell Goosen 8 December 2021, 4:17 pm via Google
    Comment
    Honest, reliable and flexible. I couldn't be more happy with Marius and his team. There were no hidden costs, their quote was extremely competitive and they guided us through the process from beginning to end. Communication was great.
    • Company's official reply 8 December 2021, 5:40 pm via Google
      Dear Mr. Goosen,

      We thank you for the opportunity to assist you with the relocation to South Africa and we are happy all went well.

      Best regards
  • Paul Clermont 2 December 2021, 4:26 am via Google
    Comment
    I engaged with Square back in May for my planned departure from London in June of 2021. Despite the short notice they were able to accommodate and got me all the documents that I needed. The packing team showed up early and were the best packers I have had the pleasure to deal with.
    Then the not so fun part. It took 5 months for me to get my items. However, this was not directly the fault of Square. The subcontractor they used in the US left my goods sitting in their site for over two months due
    – show
    • Company's official reply 2 December 2021, 10:07 am via Google
      Good morning,

      The whole team @ Square One Relocations thanks you for your review and understanding given the delay in delivering process within USA

      We wish you all the best
  • Derrick Coleman-Turner 9 October 2021, 3:34 pm via Google
    Comment
    Square One & Marius did a fantastic job of moving our house from London to the South Florida, USA in March of this year.

    We initially completed a virtual walkthrough in which the estimates provided were not too low, but also not too high compared to other movers. The Square One team did a very good job of estimating the size requirements and made me feel comfortable with the choice.

    All communication leading up to the move was crystal clear, arriving on time, and doing an impeccable job of br
    – show
    • Company's official reply 9 October 2021, 4:52 pm via Google
      Good afternoon,

      The whole team @ Square One Relocations thanks you for the kind words and are happy to be able to assist with your relocation to sunny Florida.

      We wish you all the best!
  • Evie Zimovetz 31 August 2021, 1:41 pm via Google
    Comment
    We are very pleased with the services provided and would highly recommend. Marius is great to work with — he is professional, knowledgeable, responsive, friendly and passionate about what he does.
    • Company's official reply 31 August 2021, 6:38 pm via Google
      Good afternoon,

      We are very happy we were able to assist with your relocation to UAE and we say thank you for trusting us.

      Wish you all the best,

      Team @ Square One Relocations
  • Anri Cohen 19 April 2021, 4:16 am via Google
    Comment
    I used Square One Relocations to move from UK to Japan. I selected them based on their cost and reviews, and the fact Marius was very helpful from the time of making quotes.
    I selected the self pack option as I was on the budget but the crew who turned up on the day to pick the stuff up kindly repacked some of the items I packed very poorly, or were too big for me to pack on my own, for no additional cost.
    I was asked for about 5% extra after everything was picked up to guarantee a spot on a shi
    – show
    • Company's official reply 19 April 2021, 2:14 pm via Google
      Good afternoon,

      We are very happy we were able to assist with your relocation to Japan and we say thank you for trusting us.

      Wish you all the best,

      Team @ Square One Relocations
  • Luis Pabon Chevalier 25 February 2021, 6:01 pm via Google
    Comment
    Marius and Paula gave us an impeccable service. From the first email requesting a quote and a specification of the service to be provided, through the process of picking up the boxes and storing it on their own warehouse, up until the day it was shipped to Panama and even making sure that the whole shipment arrived as it was supposed to. Thanks again for everything.
    • Company's official reply 2 March 2021, 11:11 pm via Google
      Good afternoon,

      We thank you for the feedback and for allowing is to be at your service, was a real pleasure

      Best regards,
  • Joel Coriat 1 February 2021, 1:51 pm via Google
    Comment
    No hesitation in recommending them, very professional and organised. Providing a high quality international relocation service at a very fair price. My move from London to Bucharest was a breeze thanks to them.
    • Company's official reply 1 February 2021, 2:42 pm via Google
      Good morning,

      We thank you for the feedback and we wish you a great 2021

      Best regards,
  • Mikhail Elfimov 28 December 2020, 7:38 am via Google
    Comment
    Marius and his team did a great job. Everything was packed carefully and loaded into a truck in just a few hours. Good customer service and responsiveness. No surprises.
    • Company's official reply 28 December 2020, 11:17 am via Google
      Good morning,

      We thank you for the opportunity given to assist you with relocation to USA and we wish you a great 2021

      Best regards,
  • Shahir Zaki 23 December 2020, 2:07 pm via Google
    Comment
    I liked the follow up on the service offered by the company to check on the status of the shipment.
    • Company's official reply 24 December 2020, 8:47 pm via Google
      Good afternoon,

      We thank you for the opportunity given to assist you with relocation to Cairo and we wish you all the best

      Sincerely yours,
  • naeim dastgir 16 December 2020, 11:18 am via Google
    Comment
    True professional team did all the packings very efficient and secure. Delivered on time and intact. Overal very pleased withe the service they provided and will definitely use them again.
    • Company's official reply 16 December 2020, 11:36 am via Google
      Good morning,

      We thank you for the opportunity given to assist you with relocation to Bucharest and we are looking forward to serve you again in the future.

      Best regards
  • Carmen Nicoara 15 December 2020, 9:51 am via Google
    Comment
    Professional service regarding my shipment from UK to Romania all went really well, my boxes arrived earlier than expected. I would recommend they service and definitely I will use them again.
    • Company's official reply 15 December 2020, 10:30 am via Google
      Good morning,

      We thank you for the opportunity and looking forward to serve you again in the near future.

      Best regards
  • Sebastian Korbei 13 December 2020, 1:58 pm via Google
    Comment
    Professional Service from London to Vienna — fast and reliable. I can highly recommend Square One.
    • Company's official reply 13 December 2020, 1:59 pm via Google
      Good morning,

      We thank you for the opportunity and looking forward to serve you again in the near future.

      Best regards
  • richard clifford 10 December 2020, 1:21 pm via Google
    Comment
    We were sending a container over to Turkey and my agent at the Turkish end was being very vague about all of the details and we were getting a bit stressed!. From the moment Marius and his team @ Square One Relocation contacted us it was a massive relief. I was given all the information I craved and from the moment he came on board everything went exactly to order. His team of three guys came and packed for us on the day organised and they did a brilliant job managing to condense down successf – show
    • Company's official reply 10 December 2020, 1:37 pm via Google
      Good morning,

      We thank you for the opportunity and looking forward to serve you again in the near future.

      Best regards
  • Razvan Capanescu 9 December 2020, 12:01 pm via Google
    Comment
    Super prompt, careful with all things to carry and on time like a Swiss watch!
    • Company's official reply 9 December 2020, 12:21 pm via Google
      We thank you for the opportunity and looking forward to serve you again in the near future.

      Best regards
  • barrie Scrymgeour 9 December 2020, 10:19 am via Google
    Comment
    The team unloaded a container into a storage unit. Punctual, professional and great service from start to finish.
    • Company's official reply 9 December 2020, 11:47 am via Google
      We thank you for the opportunity and looking forward to serve you again in the near future.

      Best regards
  • Antony Duncan 9 December 2020, 8:58 am via Google
    Comment
    Great team, great service cant fault Marius and his team!!

    Effortless.
    • Company's official reply 9 December 2020, 11:47 am via Google
      We thank you for the opportunity and looking forward to serve you again in the near future.

      Best regards
  • Alliyah Higton 1 December 2020, 4:22 pm via Google
    Comment
    DO NOT go with this company if you want to be treated with any respect

    I have never expirienced such rude customer service EVER, especially from the director Marius. He cuts you off while your talking to him, is very defensive even about simple questions, aggressive and is very uncomfortable/ unpleasant to speak to. This happened on every occasion that I spoke to him. When I told him calmly that he was giving me such bad attitude he continued and tried to turn it around on me when I was the on
    – show
    • Company's official reply 1 December 2020, 4:50 pm via Google
      Dear Mrs Higton,

      When you called our office you asked questions about the second shipment to be delivered and we have simply advised you we have no information about it yet you continue asking to look into our warehouse for something no one informed us about. Regarding the Team Leader on your delivery date we have checked the feedback form you filled and there is no mentioning of those issues but we will still ask him to get his version of events. Also regarding unpacking services just wanted t
      – show
  • Catherine Walker 31 March 2020, 11:22 am via Google
    Comment
    Great service and communication regarding our small shipment from San Francisco. The paperwork was expedited quickly and the driver arrived an hour ahead of schedule. Very happy with the whole process.
    • Company's official reply 1 December 2020, 8:07 pm via Google
      Good morning

      We thank you for giving us the opportunity to be at your service and we wish you all the best in the USA

      Best wishes
  • Target Recovery (Target Recovery) 6 January 2020, 11:09 pm via Google
    Comment
    Although I am not a customer however my services were employed by a private customer who wanted me to collect his new vehicle which had been imported from overseas at this facility. My experience with this firm and its director Marius has been awful. He is extremely rude and unprofessional to the highest level that I cannot even describe in words, abusive, threatening and obstructive individual although I have nothing personal with him or the company but he has to learn to talk to people especia – show
  • Asad Khan 6 January 2020, 5:58 pm via Google
    Comment
    Horrible service. Not recommended using them at all. Specially the Director Marius has a foul mouth and a extremely rude person. Zero customer service. Always misinformed about the shipment and even used foul kabgulan with the people who went to collect the shipment.
  • Meritxell Escoda manzano 1 September 2019, 7:22 pm via Google
    Comment
    Good admin service. very efficiently answering all the enquieries even it was saturday late night. thank you
    • Company's official reply 1 September 2019, 8:03 pm via Google
      Good evening

      Thank you for offering the opportunity to assist with your relocation and we remain at your disposal.

      Best wishes
  • michael liddell 26 March 2018, 6:47 pm via Google
    Comment
    Good service but a few items were broken more importantly a box went missing with some expensive items. I talked to marius and he signaled the container firm hamburg sud whom i contacted but was played with by their office in mexico so that a year and half later we have had no resolution or even know from them what happened. So i lost around £1000 worth of stuff. yes but one box went missing as we know in england. you picked up 185 boxes but only 184 were packed in the container.so i have to ass – show
    • Company's official reply 18 March 2018, 10:09 pm via Google
      Good evening, thank you for your review. We asked you to contact the shipping line as you booked door to port services hence we had no control over destination services in Mexico.
  • R S 27 February 2018, 9:30 am via Google
    Comment
    I used Square One services to send 12 boxes from London to Seattle, used shared container. Pros: Marius and his team are very responsive, it's five stars from the customer service experience. Cons: the quote they provided to me said «usual time in transit appr 30 days». The boxes were picked up on 26 Oct 2017 and arrived in Seattle on 13 Feb 2018! Three and half months, even taking into account that this is a shared container, and that it's X-Mas! Additionally, the boxes arrived in LA, not Tacom – show
    • Company's official reply 27 February 2018, 12:30 pm via Google
      Good morning, we thank you for your feedback. We already raised our concerns with the US broker concerning their actions and we are looking very serious into using a different agent in the future.
  • Shubir Kimatrai 21 February 2017, 12:50 pm via Google
    Comment
    Very good experience overall. Recommended
  • Clive Sheppard 7 December 2016, 2:45 pm via Google
    Comment
    Square One were a great help and really professional — our move from London to Bucharest went as smooth as silk! I wouldn't hesitate to recommend and/or use these guys again.
    • Company's official reply 7 December 2016, 3:34 pm via Google
      Thank you for your kind words and we will be happy to be at your service again in the near future.
  • Adriana Quintero 24 November 2016, 5:59 pm via Google
    Comment
    Our moval from London to Paris was made as effortless as possible by Marius and his team. We did not have a single thing break or go missing and they labeled everything perfectly, making unpacking very efficient. They were proactive, fair in price and always ready to help with our diffrent needs. Great service and team. We highly recommend them!
    • Company's official reply 24 November 2016, 8:56 pm via Google
      Thank you very much for your appreciation and we look forward being at your service in the future
  • Evangelos Kosmadakis 18 November 2016, 12:03 pm via Google
    Comment
    Great value for money, very friendy and real professionals.
    • Company's official reply 9 December 2020, 12:26 pm via Google
      We thank you for your kind words and we remain at your disposal for any future assistance.

      Best regards
  • David Green 13 November 2016, 1:55 pm via Google
    Comment
    We had two experiences with Square One, an international and local London move. Both were fantastic. Marius went out of his way to ensure that everything went smoothly, and we couldn't be more satisfied. I highly recommend them for either an international or local move. I will definitely be using them for our next move, whether here or back to the US.
    • Company's official reply 9 December 2020, 12:26 pm via Google
      We thank you for your business and we look forward being at your service in the future!

      Best regards
  • Voices of Cornwall Kernow 28 October 2016, 12:02 am via Google
    Comment
    Good communication. Hard working crew. They showed up early. Truck was 3 hours late. Trucker negotiated narrow Cornish lanes with skill. Overall a good experience.
    • Company's official reply 28 October 2016, 12:52 am via Google
      We thank you for your appreciation and we remain at your disposal for further assistance in the future.
  • Alexandra Copos de Prada 29 June 2016, 12:46 pm via Google
    Comment
    Marius and his team did a wonderful job delivering my furniture to our new home in London. They were very professional, communicated throughout the move and helped me unpack and leave everything in place. I highly recommend them!
    • Company's official reply 6 September 2019, 8:07 am via Google
      Thank you very much for your comments, much appreciated. We look forward being at your service in the future.
Average rating - 4.6 based on 36 reviews and 35 ratings
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