Cleaning Express

London

Description

Cleaning Express is among the most highly appraised places of London across the 'Household services' lineup of Nicelocal. It garnered 116 scores from the users of this website, averaging at 4.9. This organization is operating at the following address: United Kingdom, London E14 9XL, 44 Admirals Way, Beaufort Court. The closest metro station is Canary Wharf.

The geographic system coordinates are: longitude — 0°1′12.72′′W (-0.020198), latitude — 51°30′4.5′′N (51.501253).

Cleaning Express is open for business by the following schedule: 24 hours a day. You can learn more by calling +44 (20) 363-303-90. Additional information may be found by visiting the website: cleaning-express.com.

If you used this place's services before, you can write some feedback in 'Reviews' section to tell your opinion about Cleaning Express.

Services: professional cleaning, carpet cleaning, furniture cleaning, house cleaning

Type: dry cleaners

Companies: Waste management and recycling

Phone number

+44 (20) 363-303-... — show

Let the company know you found their phone number on NiceLocal —businesses work best when they know you can affect their rating Was your phone call answered?

Address

London E14 9XL, 44 Admirals Way, Beaufort Court

Area London Borough of Tower Hamlets

Metro:

Canary Wharf 0.3 km

to metro station Canary Wharf — 0.3 km

Leaflet | © MapTiler © OpenStreetMap contributors

Working hours: 24 hours a day

Official website: cleaning-express.com

Are you the owner?

4 photos Cleaning Express

Write a review

Reviews about Cleaning Express

4.9

/ 118 ratings

All reviews 130

Sort: by date by rating by popularity With photo

Maria F. 21 June 2022, 2:43 pm

Comment

It was a nightmare, stay away from them.
Surely you decided, like us, to hire them after reading google reviews or phrases on their website, like «Comprehensive £5m public liability cover» or «100% have at least six months' cleaning experience», but please do not be fooled.

The first time they sent us a lady named Alex who had instructions to work 2 hours and a free extra hour that the company offers to new clients. Not only had this lady joined the staff less than a month ago, but complained … – show

over the entire first hour about what she had to do. As she was «tired», she decided to leave an hour early. Cleaning express apologized and replaced it with Denka.

The first time with Denka went well, but then she began to arrive later and later and was absent twice, without any notice, which led us to the third replacement with Ms Vanesa Baiaram, where the worst happened.

At all times, we trust that the people sent by Cleaning Express were trustworthy, with experience of at least six months as advertised on their website and a criminal background check. Unfortunately, It wasn't the case.

Miss Baiaram stole from my husband's bedside table an expensive watch. At that moment, in January 2022, our ordeal began with Cleaning express.

We immediately reported it to the police and they informed us that this person was already being investigated for theft. Desperate, we called and wrote to Cleaning Express. As it was Saturday, it was closed.
That day the police went to Miss Baiaram's home but could not find her.

The following Monday, we expected someone from Cleaning Express to contact us, but nobody did. Instead, we had to call ourselves to ask for explanations. Even though they presume to have insurance, it was a 4-month nightmare! We continually had to request updates, send documentation, wait to be investigated by the insurance company, and accept the fact that they sent us a person without a criminal background check.

Finally, after a lot of twists and turns, the insurance informed us that they were only going to return the original value of the watch, with meant £1,600 less than what it currently valued. We are shocked.

At all times, the only thing that the cleaning express company did was send us emails saying «be patient» and finally, apologize for not being able to do anything more about it.

Please, if you are reading this, stay away from them. I can provide details and emails of everything that I am exposing here.

0 0
Reply
Jamal J. 20 June 2022, 5:06 pm

Comment

Many thanks to MARIA who has been cleaning our flat for nearly a year. She is very thorough, conscientious, and has great attention to detail. She is also a pleasure to work with. Thank you!

0 0
Reply
- Company's official reply 22 June 2022, 11:35 am
  
  Hi Jamal,
  
  Thanks for your five-star review. And thank you for your kind feedback about Maria. We are fortunate to have her in our team. We will ensure to pass her your appreciation.
  
  Thank you for using our domestic cleaning services.
  
  Best wishes,
  Cleaning Express
  
  0 0
  Reply