The Undercroft at St. Mary's

The Undercroft at St. Mary's

Will open at monday at 09:30
Working hours
Mon-fri: 09:30—16:00
Official website
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4 photos The Undercroft at St. Mary's

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Reviews about The Undercroft at St. Mary's

  /  29 ratings
All reviews 30
  • Flávia Brisola 5 February 2020, 11:50 am via Google
    Great place
  • S Stein 13 November 2019, 8:33 pm via Google
    Unfriendly and rude staff, not welcoming in the slightest and not a smile in sight they make you feel as though you are an inconvenience to them.
    The tea and cappuccino was tasteless, the blonde waitress gave my mother a cup with red lipstick when we alerted her about this politely she didn't even apologise, she retrieved a clean cup which she plonked down on the table again no apology or slightest bit of friendliness.

    Randomly the waitress with the ginger hair walked up to the table plonked th
    – show
  • Jonathan Dawson 1 November 2019, 9:39 pm via Google
    Friendly, tasty food, fair value for money. Try the lamb burger. Very good.
    • Company's official reply 4 November 2019, 11:31 am via Google
      Many thanks for your review Jonathan, much appreciated
  • Frank Punshon 7 August 2019, 12:07 pm via Google
    A great little coffee shop setting, although the coffee was not the highlight.
    • Company's official reply 12 August 2019, 10:32 am via Google
      Many thanks for your review Frank. You may have spotted from an earlier review that we've had some technical gremlins in the coffee machine lately, but these are all sorted now
  • Orphée Kashala 3 August 2019, 9:01 am via Google
    Very good vibe
  • Emma Wright 31 July 2019, 4:52 pm via Google
    Had a lovely family lunch today. Carvery was great as usual. Excellent service too.
    • Company's official reply 5 August 2019, 10:32 am via Google
      Many thanks for your review Emma, much appreciated
  • Steve Travers 12 July 2019, 1:36 pm via Google
    Do avoid, just been for coffee, machine must be on the blink, no taste, do not think they flushed the cleaning liquid properly.
    Cakes look very tired, so helped me resist the temptation.
    Just next door in the next courtyard much better, more serious cafés who know how to make coffee.
    • Company's official reply 15 July 2019, 10:33 am via Google
      Thanks for your review Steve, and apologies for the coffee experience. The coffee equipment is cleaned properly and religiously, but there appears to be another issue affecting the dosing which we are having investigated
  • Janet Woodfield 27 June 2019, 1:03 am via Google
    Beautiful place you must visit this
    • Company's official reply 9 July 2019, 10:35 am via Google
      Many thanks for your review Janet, really appreciated
  • Ann Giles 19 June 2019, 2:36 pm via Google
    Friendly staff nice food at affordable prices.
    • Company's official reply 24 June 2019, 11:18 am via Google
      Many thanks for your review Ann, much appreciated
  • Paul melia 13 June 2019, 4:16 pm via Google
    Nice place to visit to grab a cup of tea or coffee and a bite to eat
    • Company's official reply 14 June 2019, 10:44 am via Google
      Many thanks for your review Paul. Drop in again soon
  • Carol Mcenery 12 June 2019, 12:12 pm via Google
    Very enjoyable
    • Company's official reply 13 June 2019, 10:43 am via Google
      Many thanks for your review Carol, have a super day
  • Gordon Brown 29 May 2019, 6:25 pm via Google
    Lovely roast lunch.
    • Company's official reply 30 May 2019, 10:56 am via Google
      Many thanks for your review Gordon, delighted you enjoyed the roast
  • Fran Whitehouse 21 May 2019, 7:27 pm via Google
    The food is good but the waitresses could be more friendly
    • Company's official reply 22 May 2019, 1:44 pm via Google
      Thanks for your review Fran, that's really useful. We're delighted that you enjoy the food, and will investigate why the staff on duty were not as obviously friendly as usual. We normally get very good reports of the friendliness and efficiency of staff, but it is vital that we are consistent in this respect
  • Monica McGlynn 23 April 2019, 3:07 pm via Google
    What a wonder St George's day seeing all the children playing with the many interactive games was lovely. Excellent way of play teaching history.
    • Company's official reply 25 April 2019, 6:41 pm via Google
      Many thanks for your feedback Monica, that's great
  • Nihar Roy 19 April 2019, 3:42 pm via Google
    Local food stall at Coventry city center
  • James Carlin 11 April 2019, 10:31 am via Google
    Lovely place
  • Joey Warner Official 19 February 2019, 7:45 pm via Google
    I don't normally feel the need to write a review but had to use my sons account as felt so strongly… Came here as a family saw good reviews especially as my husband has Coeliac disease so eats a Gluten Free diet. To start with there was no child menu offered for my younger daughter, then we had to wait ages to order food as two other families came in after us and were served before us, we told the waitress my husband needed gluten free, when our food arrived we asked if my husbands was gluten – show
    • Company's official reply 20 February 2019, 1:28 pm via Google
      Hello Jackie. Many thanks for taking the trouble to leave feedback, and I'm so sorry about the points you raise. We did have a new young waitress on duty that day who forgot some of the key points of her training. Our Mini Merchants children's menu is always available, and should have been offered when younger members of your group were spotted, and more importantly the gluten free request for your husband's baguette — which we can always provide for — was not communicated to the kitchen. The yo – show
  • Liz Maxwell 15 February 2019, 3:07 pm via Google
    Looks good but the menu isn't very clear.
    • Company's official reply 18 February 2019, 11:41 am via Google
      Thanks for your review Liz. If you could drop us a line to let us know what wasn't particularly clear about the menu, that would be really helpful
  • Sean Coleman 14 January 2019, 10:30 pm via Google
    Had afternoon tea and it was fantastic! Friendly staff and off course a great location.
    • Company's official reply 15 January 2019, 11:50 am via Google
      That's great Sean, delighted you enjoyed the experience.
  • Maureen Robinson 7 December 2018, 11:57 am via Google
    Lovely ato sphere Good food and great staff. Worth a visit
    • Company's official reply 10 December 2018, 11:46 am via Google
      Many thanks for your review Maureen, that's much appreciated
  • David Smith 19 November 2018, 3:50 pm via Google
    Nice food and peaceful.
    • Company's official reply 20 November 2018, 11:51 am via Google
      Many thanks for your review David, delighted you enjoyed the experience
  • joe hughes 31 October 2018, 9:54 pm via Google
    Brilliant place.Food and service are excellent
    • Company's official reply 1 November 2018, 11:30 am via Google
      Many thanks for your review Joe, much appreciated. Hope to see you again soon
  • Loraine H 4 October 2018, 5:28 pm via Google
    Must try the Coventry Godcakes. Other cakes can be a little on the pricey side but food is good. Lovely setting & great if you need to get away from the hussle & bustle
    • Company's official reply 5 October 2018, 11:07 am via Google
      Many thanks for your review Loraine, much appreciated. Those Godcakes are scrummy
  • Florin Lucian Rezmives 17 September 2018, 2:24 pm via Google
    • Company's official reply 18 September 2018, 10:41 am via Google
      Thank you for your review Florin, much appreciated
  • Ann Wainman 7 September 2018, 5:56 pm via Google
    Bit dim. But friendly staff.
    • Company's official reply 5 October 2018, 11:09 am via Google
      Thanks for your feedback Ann. Lighting is tricky in the below ground level space, and as a Grade I listed medieval structure we are limited in what we are allowed to do, but we are looking at options for increasing light levels
  • Barbara Woodward 6 August 2018, 9:51 am via Google
    Great food
    • Company's official reply 6 August 2018, 10:50 am via Google
      Delighted you enjoyed the food Barbara. Thank you for taking the time to leave a review
  • Merlins Ltd 5 August 2018, 10:44 pm via Google
    This was a very pleasurable experience and lovely food
    • Company's official reply 6 August 2018, 10:49 am via Google
      Thanks for your review and feedback, that's really helpful
  • Lorraine Bullock 9 June 2018, 12:23 pm via Google
    Quiet cafe, good food, interesting building
    • Company's official reply 11 June 2018, 11:19 am via Google
      Many thanks for your review Lorraine, much appreciated
  • Sarah Purcell 5 April 2018, 4:22 am via Google
    Cute little space. Scones are good, tea is decent. You must make reservations.
  • Jim Wilson 3 August 2017, 11:20 pm via Google
    Wonderful service in an interesting environment. And the food is good also. As a tourist I would highly recommend touring the Guild Hall and then going for a bite here.
    • Company's official reply 9 August 2017, 4:55 pm via Google
      Many thanks for your review Jimilagro, really appreciated. Hope to see you again
Average rating - 4.4 based on 30 reviews and 29 ratings