4 photos The Undercroft at St. Mary's

Write a review

Reviews about The Undercroft at St. Mary's

Name: The Undercroft at St. Mary's
Rating: 4.4

4.4

/ 29 ratings

All reviews 30

Sort: by date by rating by popularity With photo

Flávia Brisola 5 February 2020, 11:50 am via Google

Comment

Great place

0 0
Reply
- Company's official reply 16 March 2020, 2:20 pm via Google
  
  Thanks for your review, really appreciated
  
  0 0
  Reply
S Stein 13 November 2019, 8:33 pm via Google

Comment

Unfriendly and rude staff, not welcoming in the slightest and not a smile in sight they make you feel as though you are an inconvenience to them.
The tea and cappuccino was tasteless, the blonde waitress gave my mother a cup with red lipstick when we alerted her about this politely she didn't even apologise, she retrieved a clean cup which she plonked down on the table again no apology or slightest bit of friendliness.

Randomly the waitress with the ginger hair walked up to the table plonked th … – show

e bill down on the table and walked off without saying a word to us, we hadn't even requested it.
The supervisor was friendly and helpful towards my relatives with limited mobility.
Extremely disapointed as it is a beautiful setting however the staff lack basic customer service skills and this ruins the experience.
Unlikely to return.

0 0
Reply
Jonathan Dawson 1 November 2019, 9:39 pm via Google

Comment

Friendly, tasty food, fair value for money. Try the lamb burger. Very good.

0 0
Reply
- Company's official reply 4 November 2019, 11:31 am via Google
  
  Many thanks for your review Jonathan, much appreciated
  
  0 0
  Reply
Frank Punshon 7 August 2019, 12:07 pm via Google

Comment

A great little coffee shop setting, although the coffee was not the highlight.

0 0
Reply
- Company's official reply 12 August 2019, 10:32 am via Google
  
  Many thanks for your review Frank. You may have spotted from an earlier review that we've had some technical gremlins in the coffee machine lately, but these are all sorted now
  
  0 0
  Reply
Orphée Kashala 3 August 2019, 9:01 am via Google

Comment

Very good vibe

0 0
Reply
- Company's official reply 5 August 2019, 10:33 am via Google
  
  Really pleased you enjoyed your visit Orphee
  
  0 0
  Reply
Emma Wright 31 July 2019, 4:52 pm via Google

Comment

Had a lovely family lunch today. Carvery was great as usual. Excellent service too.

0 0
Reply
- Company's official reply 5 August 2019, 10:32 am via Google
  
  Many thanks for your review Emma, much appreciated
  
  0 0
  Reply
Steve Travers 12 July 2019, 1:36 pm via Google

Comment

Do avoid, just been for coffee, machine must be on the blink, no taste, do not think they flushed the cleaning liquid properly.
Cakes look very tired, so helped me resist the temptation.
Just next door in the next courtyard much better, more serious cafés who know how to make coffee.

0 0
Reply
- Company's official reply 15 July 2019, 10:33 am via Google
  
  Thanks for your review Steve, and apologies for the coffee experience. The coffee equipment is cleaned properly and religiously, but there appears to be another issue affecting the dosing which we are having investigated
  
  0 0
  Reply
Janet Woodfield 27 June 2019, 1:03 am via Google

Comment

Beautiful place you must visit this

0 0
Reply
- Company's official reply 9 July 2019, 10:35 am via Google
  
  Many thanks for your review Janet, really appreciated
  
  0 0
  Reply
Ann Giles 19 June 2019, 2:36 pm via Google

Comment

Friendly staff nice food at affordable prices.

0 0
Reply
- Company's official reply 24 June 2019, 11:18 am via Google
  
  Many thanks for your review Ann, much appreciated
  
  0 0
  Reply
Paul melia 13 June 2019, 4:16 pm via Google

Comment

Nice place to visit to grab a cup of tea or coffee and a bite to eat

0 0
Reply
- Company's official reply 14 June 2019, 10:44 am via Google
  
  Many thanks for your review Paul. Drop in again soon
  
  0 0
  Reply
Carol Mcenery 12 June 2019, 12:12 pm via Google

Comment

Very enjoyable

0 0
Reply
- Company's official reply 13 June 2019, 10:43 am via Google
  
  Many thanks for your review Carol, have a super day
  
  0 0
  Reply
Gordon Brown 29 May 2019, 6:25 pm via Google

Comment

Lovely roast lunch.

0 0
Reply
- Company's official reply 30 May 2019, 10:56 am via Google
  
  Many thanks for your review Gordon, delighted you enjoyed the roast
  
  0 0
  Reply
Fran Whitehouse 21 May 2019, 7:27 pm via Google

Comment

The food is good but the waitresses could be more friendly

0 0
Reply
- Company's official reply 22 May 2019, 1:44 pm via Google
  
  Thanks for your review Fran, that's really useful. We're delighted that you enjoy the food, and will investigate why the staff on duty were not as obviously friendly as usual. We normally get very good reports of the friendliness and efficiency of staff, but it is vital that we are consistent in this respect
  
  0 0
  Reply
Monica McGlynn 23 April 2019, 3:07 pm via Google

Comment

What a wonder St George's day seeing all the children playing with the many interactive games was lovely. Excellent way of play teaching history.

0 0
Reply
- Company's official reply 25 April 2019, 6:41 pm via Google
  
  Many thanks for your feedback Monica, that's great
  
  0 0
  Reply
Nihar Roy 19 April 2019, 3:42 pm via Google

Comment

Local food stall at Coventry city center

0 0
Reply
James Carlin 11 April 2019, 10:31 am via Google

Comment

Lovely place

0 0
Reply
- Company's official reply 23 April 2019, 10:36 am via Google
  
  Many thanks for your review James
  
  0 0
  Reply
Joey Warner Official 19 February 2019, 7:45 pm via Google

Comment

I don't normally feel the need to write a review but had to use my sons account as felt so strongly… Came here as a family saw good reviews especially as my husband has Coeliac disease so eats a Gluten Free diet. To start with there was no child menu offered for my younger daughter, then we had to wait ages to order food as two other families came in after us and were served before us, we told the waitress my husband needed gluten free, when our food arrived we asked if my husbands was gluten … – show

free (he had sausage on a baguette) and the chef said not the bread today!! we explained he has coeliac disease and he did change it immediately as he hadn't known it should have been a gluten free meal, I feel the waitress needs informing about food allergies and addressing this with the kitchen, altogether not a great experience and probably won't be going back. Jackie

0 0
Reply
- Company's official reply 20 February 2019, 1:28 pm via Google
  
  Hello Jackie. Many thanks for taking the trouble to leave feedback, and I'm so sorry about the points you raise. We did have a new young waitress on duty that day who forgot some of the key points of her training. Our Mini Merchants children's menu is always available, and should have been offered when younger members of your group were spotted, and more importantly the gluten free request for your husband's baguette — which we can always provide for — was not communicated to the kitchen. The yo … – show
  
  ung waitress is mortified at her error(s) and now very aware of the need for accuracy. Again, thank you for highlighting this and our sincerest apologies for your experience
  
  0 0
  Reply
Liz Maxwell 15 February 2019, 3:07 pm via Google

Comment

Looks good but the menu isn't very clear.

0 0
Reply
- Company's official reply 18 February 2019, 11:41 am via Google
  
  Thanks for your review Liz. If you could drop us a line to let us know what wasn't particularly clear about the menu, that would be really helpful
  
  0 0
  Reply
Sean Coleman 14 January 2019, 10:30 pm via Google

Comment

Had afternoon tea and it was fantastic! Friendly staff and off course a great location.

0 0
Reply
- Company's official reply 15 January 2019, 11:50 am via Google
  
  That's great Sean, delighted you enjoyed the experience.
  
  0 0
  Reply
Maureen Robinson 7 December 2018, 11:57 am via Google

Comment

Lovely ato sphere Good food and great staff. Worth a visit

0 0
Reply
- Company's official reply 10 December 2018, 11:46 am via Google
  
  Many thanks for your review Maureen, that's much appreciated
  
  0 0
  Reply
David Smith 19 November 2018, 3:50 pm via Google

Comment

Nice food and peaceful.

0 0
Reply
- Company's official reply 20 November 2018, 11:51 am via Google
  
  Many thanks for your review David, delighted you enjoyed the experience
  
  0 0
  Reply
joe hughes 31 October 2018, 9:54 pm via Google

Comment

Brilliant place.Food and service are excellent

0 0
Reply
- Company's official reply 1 November 2018, 11:30 am via Google
  
  Many thanks for your review Joe, much appreciated. Hope to see you again soon
  
  0 0
  Reply
Loraine H 4 October 2018, 5:28 pm via Google

Comment

Must try the Coventry Godcakes. Other cakes can be a little on the pricey side but food is good. Lovely setting & great if you need to get away from the hussle & bustle

0 0
Reply
- Company's official reply 5 October 2018, 11:07 am via Google
  
  Many thanks for your review Loraine, much appreciated. Those Godcakes are scrummy
  
  0 0
  Reply
Florin Lucian Rezmives 17 September 2018, 2:24 pm via Google

Comment

Ok

0 0
Reply
- Company's official reply 18 September 2018, 10:41 am via Google
  
  Thank you for your review Florin, much appreciated
  
  0 0
  Reply
Ann Wainman 7 September 2018, 5:56 pm via Google

Comment

Bit dim. But friendly staff.

0 0
Reply
- Company's official reply 5 October 2018, 11:09 am via Google
  
  Thanks for your feedback Ann. Lighting is tricky in the below ground level space, and as a Grade I listed medieval structure we are limited in what we are allowed to do, but we are looking at options for increasing light levels
  
  0 0
  Reply
Barbara Woodward 6 August 2018, 9:51 am via Google

Comment

Great food

0 0
Reply
- Company's official reply 6 August 2018, 10:50 am via Google
  
  Delighted you enjoyed the food Barbara. Thank you for taking the time to leave a review
  
  0 0
  Reply
Merlins Ltd 5 August 2018, 10:44 pm via Google

Comment

This was a very pleasurable experience and lovely food

0 0
Reply
- Company's official reply 6 August 2018, 10:49 am via Google
  
  Thanks for your review and feedback, that's really helpful
  
  0 0
  Reply
Lorraine Bullock 9 June 2018, 12:23 pm via Google

Comment

Quiet cafe, good food, interesting building

0 0
Reply
- Company's official reply 11 June 2018, 11:19 am via Google
  
  Many thanks for your review Lorraine, much appreciated
  
  0 0
  Reply
Sarah Purcell 5 April 2018, 4:22 am via Google

Comment

Cute little space. Scones are good, tea is decent. You must make reservations.

0 0
Reply
- Company's official reply 5 April 2018, 3:54 pm via Google
  
  Thanks for your review Sarah, really appreciated
  
  0 0
  Reply
Jim Wilson 3 August 2017, 11:20 pm via Google

Comment

Wonderful service in an interesting environment. And the food is good also. As a tourist I would highly recommend touring the Guild Hall and then going for a bite here.

0 0
Reply
- Company's official reply 9 August 2017, 4:55 pm via Google
  
  Many thanks for your review Jimilagro, really appreciated. Hope to see you again
  
  0 0
  Reply

Similar restaurants nearby

Average rating - 4.4 based on 30 reviews and 29 ratings

The Undercroft at St. Mary's

4 photos The Undercroft at St. Mary's

Reviews about The Undercroft at St. Mary's

Similar restaurants nearby

Set breakfasts in restaurants in Coventry

Сoffee shops in Coventry

Coffee to go in Coventry